Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 857 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) saying your name
4. 4.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) stating why you called (d) calling at a fair time
5. 5.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
6. 6.True or false: “greeting first” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) hanging up suddenly (d) asking “Is now okay?”
12. 12.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) hanging up suddenly (d) eating while talking
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
14. 14.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) noting key details
15. 15.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) a noisy background (d) mumbling your name
16. 16.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) hanging up suddenly (d) chatting to others
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
18. 18.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) not saying who you are (d) hanging up suddenly
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
20. 20.True or false: “greeting first” is a rude phone habit. (a) True (b) False
21. 21.True or false: “calling very late” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying your name (d) chatting to others
23. 23.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) calling very late
26. 26.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) greeting first (d) calling at a fair time
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) stating why you called (d) shouting into the phone
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) saying your name
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) shouting into the phone (d) stating why you called
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) calling very late (d) a noisy background
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) speaking clearly (d) not saying who you are
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) greeting first
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name

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