Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 858 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) saying your name (d) calling at a fair time
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) a noisy background (d) noting key details
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
9. 9.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) eating while talking (d) not saying who you are
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) stating why you called (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
16. 16.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
18. 18.True or false: “calling very late” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) noting key details (d) eating while talking
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) calling very late (d) noting key details
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) a noisy background (d) shouting into the phone
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) greeting first (d) not saying who you are
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
28. 28.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) a noisy background
30. 30.True or false: “greeting first” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) calling at a fair time (d) greeting first
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) hanging up suddenly (d) saying thank you
34. 34.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) shouting into the phone (d) eating while talking
37. 37.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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