Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 859 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) saying your name (d) chatting to others
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying your name (d) mumbling your name
5. 5.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) calling at a fair time
10. 10.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) shouting into the phone (d) stating why you called
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) eating while talking (d) saying thank you
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) saying your name (d) a noisy background
13. 13.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) mumbling your name (d) not saying who you are
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) speaking clearly (d) eating while talking
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) calling at a fair time (d) noting key details
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) saying your name (d) noting key details
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) shouting into the phone (d) calling at a fair time
24. 24.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
25. 25.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) asking “Is now okay?” (d) shouting into the phone
32. 32.True or false: “noting key details” is a rude phone habit. (a) False (b) True
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying thank you (d) calling very late
35. 35.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) not saying who you are (d) noting key details
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
37. 37.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) chatting to others (d) hanging up suddenly
38. 38.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly

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