Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 860 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
3. 3.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
4. 4.True or false: “calling very late” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) hanging up suddenly (d) asking “Is now okay?”
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) shouting into the phone
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) saying thank you (d) noting key details
16. 16.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) speaking clearly (d) calling at a fair time
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.True or false: “saying your name” is a rude phone habit. (a) True (b) False
26. 26.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
27. 27.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) not saying who you are (d) calling very late
28. 28.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
29. 29.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) mumbling your name (d) saying your name
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) calling at a fair time
31. 31.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) speaking clearly
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
35. 35.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) saying your name (d) noting key details
36. 36.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
37. 37.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) not saying who you are (d) calling at a fair time
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) noting key details (d) mumbling your name
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling

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