Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 87 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) saying thank you (d) not saying who you are
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “calling very late” is a polite phone habit. (a) False (b) True
4. 4.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
5. 5.True or false: “greeting first” is a rude phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) greeting first (d) chatting to others
7. 7.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) eating while talking (d) saying thank you
9. 9.True or false: “noting key details” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) calling at a fair time (d) shouting into the phone
13. 13.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) a noisy background (d) chatting to others
15. 15.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) a noisy background (d) mumbling your name
20. 20.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) eating while talking (d) calling at a fair time
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
27. 27.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
28. 28.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) saying your name (d) eating while talking
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) stating why you called (d) mumbling your name
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) stating why you called (d) mumbling your name
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
35. 35.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) a noisy background (d) calling at a fair time
40. 40.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) calling at a fair time (d) asking “Is now okay?”

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