Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 861 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) not saying who you are (d) eating while talking
4. 4.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) calling at a fair time (d) saying your name
6. 6.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
9. 9.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) eating while talking (d) not saying who you are
10. 10.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) greeting first (d) saying thank you
12. 12.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
16. 16.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
17. 17.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) greeting first (d) eating while talking
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
20. 20.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
21. 21.True or false: “noting key details” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) eating while talking (d) calling very late
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) a noisy background (d) calling at a fair time
27. 27.True or false: “saying your name” is a rude phone habit. (a) False (b) True
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
29. 29.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
31. 31.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “saying your name” is a polite phone habit. (a) True (b) False
33. 33.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) hanging up suddenly
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
40. 40.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) saying thank you (d) speaking clearly

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