Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 862 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) shouting into the phone (d) calling very late
4. 4.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) calling very late (d) chatting to others
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) shouting into the phone
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) shouting into the phone (d) not saying who you are
7. 7.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) mumbling your name (d) saying your name
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “noting key details” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
15. 15.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “saying your name” is a rude phone habit. (a) False (b) True
18. 18.True or false: “saying your name” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) chatting to others (d) hanging up suddenly
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
22. 22.True or false: “calling very late” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) not saying who you are (d) hanging up suddenly
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) not saying who you are (c) calling at a fair time (d) noting key details
29. 29.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) speaking clearly (d) saying your name
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) calling very late
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) shouting into the phone
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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