Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 863 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
2. 2.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) not saying who you are (d) stating why you called
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) saying thank you (d) asking “Is now okay?”
5. 5.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
9. 9.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) saying thank you (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) chatting to others (d) a noisy background
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) a noisy background (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) saying your name
14. 14.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
15. 15.True or false: “noting key details” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
18. 18.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.True or false: “calling very late” is a rude phone habit. (a) False (b) True
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
22. 22.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying your name (d) eating while talking
23. 23.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) noting key details (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) eating while talking (d) saying thank you
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) calling very late
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) chatting to others
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) mumbling your name
31. 31.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
36. 36.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
37. 37.True or false: “calling very late” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True

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