Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 864 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) a noisy background (d) saying your name
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) noting key details (d) chatting to others
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) calling at a fair time (d) calling very late
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) asking “Is now okay?” (d) saying thank you
9. 9.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) saying your name (d) calling at a fair time
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
16. 16.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) saying your name (d) saying thank you
21. 21.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
23. 23.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
24. 24.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
25. 25.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) chatting to others (d) saying your name
27. 27.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) eating while talking (d) saying thank you
28. 28.True or false: “noting key details” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) speaking clearly (d) shouting into the phone
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) chatting to others (d) eating while talking
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) saying thank you
32. 32.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) chatting to others (d) greeting first
40. 40.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) greeting first (d) eating while talking

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students