Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 865 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying your name (d) shouting into the phone
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) asking “Is now okay?” (d) mumbling your name
6. 6.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) eating while talking (d) mumbling your name
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) hanging up suddenly (d) saying thank you
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
10. 10.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
11. 11.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) asking “Is now okay?” (d) shouting into the phone
13. 13.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
14. 14.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) eating while talking (d) shouting into the phone
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) calling very late (d) speaking clearly
16. 16.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) saying your name
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) noting key details (d) a noisy background
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) speaking clearly
24. 24.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
25. 25.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) saying your name (d) stating why you called
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) chatting to others (d) mumbling your name
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) eating while talking (d) greeting first
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) saying your name (d) hanging up suddenly
32. 32.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) speaking clearly (d) a noisy background
35. 35.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.True or false: “saying your name” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) noting key details (d) asking “Is now okay?”
39. 39.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) asking “Is now okay?” (d) saying thank you
40. 40.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them

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