Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 866 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) calling very late (d) speaking clearly
7. 7.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) eating while talking (d) not saying who you are
8. 8.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) mumbling your name (d) chatting to others
9. 9.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) noting key details (d) a noisy background
11. 11.True or false: “calling very late” is a rude phone habit. (a) True (b) False
12. 12.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) greeting first (d) calling at a fair time
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) hanging up suddenly (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) calling very late (d) mumbling your name
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) noting key details (d) calling very late
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) saying thank you
25. 25.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) a noisy background (d) chatting to others
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) speaking clearly (d) greeting first
30. 30.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
32. 32.True or false: “greeting first” is a polite phone habit. (a) True (b) False
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) stating why you called (d) asking “Is now okay?”
36. 36.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) chatting to others (d) asking “Is now okay?”

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