Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 867 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) eating while talking (d) mumbling your name
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) hanging up suddenly
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) asking “Is now okay?” (d) saying your name
13. 13.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) noting key details (d) mumbling your name
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) stating why you called (d) calling very late
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) calling very late (d) hanging up suddenly
19. 19.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) saying your name (d) noting key details
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
24. 24.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) asking “Is now okay?” (d) a noisy background
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) calling very late (d) speaking clearly
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying your name (d) mumbling your name
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) shouting into the phone (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) greeting first
30. 30.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) calling at a fair time (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.True or false: “calling very late” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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