Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 868 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) chatting to others
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
3. 3.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
4. 4.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
5. 5.True or false: “saying your name” is a rude phone habit. (a) False (b) True
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) shouting into the phone (d) greeting first
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) chatting to others
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
11. 11.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) hanging up suddenly (d) saying your name
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) eating while talking
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) stating why you called (d) calling very late
18. 18.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) asking “Is now okay?” (d) chatting to others
19. 19.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) shouting into the phone (d) hanging up suddenly
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) eating while talking (d) noting key details
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) speaking clearly (d) asking “Is now okay?”
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) noting key details (d) a noisy background
34. 34.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) asking “Is now okay?” (d) speaking clearly
35. 35.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) speaking clearly (d) stating why you called
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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