Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 869 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) hanging up suddenly (d) mumbling your name
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) shouting into the phone (d) hanging up suddenly
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
9. 9.True or false: “greeting first” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) stating why you called (d) not saying who you are
11. 11.True or false: “greeting first” is a polite phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
13. 13.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) a noisy background (d) speaking clearly
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) speaking clearly (d) saying your name
15. 15.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) saying your name (d) stating why you called
16. 16.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) hanging up suddenly
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) not saying who you are (d) calling very late
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) saying thank you (d) not saying who you are
25. 25.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) not saying who you are (d) mumbling your name
26. 26.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
27. 27.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
28. 28.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
29. 29.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) chatting to others (d) eating while talking
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
33. 33.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
34. 34.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling very late (d) asking “Is now okay?”
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) greeting first (d) shouting into the phone
39. 39.True or false: “calling very late” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) hanging up suddenly (d) greeting first

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students