Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 870 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) a noisy background (d) greeting first
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) stating why you called (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) calling very late (d) hanging up suddenly
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) mumbling your name (d) eating while talking
16. 16.True or false: “greeting first” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) mumbling your name (d) chatting to others
18. 18.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) eating while talking (d) calling very late
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) asking “Is now okay?” (d) noting key details
22. 22.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.True or false: “greeting first” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) mumbling your name (d) chatting to others
26. 26.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) shouting into the phone (d) calling at a fair time
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) greeting first (d) speaking clearly
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) chatting to others (d) calling at a fair time
31. 31.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) calling at a fair time (d) speaking clearly
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) asking “Is now okay?”
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) a noisy background (d) hanging up suddenly
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
38. 38.True or false: “noting key details” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying your name (d) chatting to others
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call

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