Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 88 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
5. 5.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) saying thank you (d) not saying who you are
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) eating while talking (d) greeting first
12. 12.True or false: “greeting first” is a rude phone habit. (a) True (b) False
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
14. 14.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) chatting to others (d) greeting first
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) mumbling your name (d) calling very late
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) not saying who you are (d) saying your name
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) greeting first (d) saying your name
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
27. 27.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
28. 28.True or false: “greeting first” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) asking “Is now okay?” (d) saying your name
30. 30.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) a noisy background
31. 31.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
35. 35.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
36. 36.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) chatting to others (d) speaking clearly
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) calling very late (d) mumbling your name

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