Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 871 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) shouting into the phone (d) noting key details
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) calling at a fair time
6. 6.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
9. 9.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
10. 10.True or false: “calling very late” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
12. 12.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) not saying who you are (d) eating while talking
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) noting key details (d) a noisy background
15. 15.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) saying thank you
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) greeting first (d) mumbling your name
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) hanging up suddenly (d) greeting first
20. 20.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) greeting first (d) saying your name
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “saying your name” is a polite phone habit. (a) False (b) True
24. 24.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) saying your name (d) stating why you called
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) shouting into the phone (d) not saying who you are
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) chatting to others (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) greeting first (d) eating while talking
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) shouting into the phone (d) greeting first
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) eating while talking
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
39. 39.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) mumbling your name (d) saying your name

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