Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 872 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) chatting to others (d) saying your name
3. 3.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling at a fair time (d) calling very late
5. 5.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) eating while talking (d) chatting to others
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) asking “Is now okay?”
10. 10.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) eating while talking (d) calling at a fair time
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) calling at a fair time (d) saying your name
17. 17.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) calling at a fair time (d) shouting into the phone
19. 19.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
20. 20.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) calling very late (d) hanging up suddenly
26. 26.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
27. 27.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
28. 28.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
29. 29.True or false: “saying your name” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
32. 32.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) shouting into the phone (d) eating while talking
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) saying your name
36. 36.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) speaking clearly (d) saying your name
38. 38.True or false: “calling very late” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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