Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 873 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) calling very late (d) a noisy background
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) shouting into the phone (d) calling at a fair time
4. 4.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
8. 8.True or false: “saying your name” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) saying your name (d) greeting first
11. 11.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) calling very late (d) greeting first
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) saying thank you (d) not saying who you are
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) calling very late (d) shouting into the phone
22. 22.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) chatting to others (d) noting key details
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) speaking clearly (d) stating why you called
26. 26.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) chatting to others (d) saying your name
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) hanging up suddenly (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying thank you (d) calling very late
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) a noisy background (d) asking “Is now okay?”
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
38. 38.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) saying thank you (d) greeting first
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “stating why you called” is a rude phone habit. (a) False (b) True

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