Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 874 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) not saying who you are (d) calling very late
3. 3.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
4. 4.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
5. 5.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) shouting into the phone (d) eating while talking
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) asking “Is now okay?” (d) saying thank you
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) chatting to others (d) greeting first
9. 9.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) asking “Is now okay?” (d) not saying who you are
13. 13.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) greeting first (d) saying your name
17. 17.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) noting key details (d) saying thank you
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) calling at a fair time (d) stating why you called
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) greeting first (d) calling very late
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) calling at a fair time (d) saying thank you
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling at a fair time (d) chatting to others
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying your name (d) not saying who you are
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) shouting into the phone (d) hanging up suddenly
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) calling very late (d) shouting into the phone
29. 29.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) speaking clearly (d) calling very late
32. 32.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) calling at a fair time (d) noting key details
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) saying thank you (d) noting key details
38. 38.True or false: “calling very late” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) chatting to others (d) a noisy background
40. 40.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) noting key details (d) stating why you called

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