Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 875 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) saying your name (d) asking “Is now okay?”
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling at a fair time (d) eating while talking
4. 4.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) stating why you called
6. 6.True or false: “saying your name” is a rude phone habit. (a) True (b) False
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) saying your name (d) chatting to others
9. 9.True or false: “noting key details” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) hanging up suddenly (d) noting key details
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) hanging up suddenly (d) chatting to others
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) stating why you called (d) saying your name
17. 17.True or false: “noting key details” is a polite phone habit. (a) True (b) False
18. 18.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) a noisy background (d) not saying who you are
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) not saying who you are (d) speaking clearly
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) greeting first (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) not saying who you are (d) greeting first
29. 29.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) hanging up suddenly (d) not saying who you are
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) calling at a fair time
31. 31.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
32. 32.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.True or false: “saying thank you” is a rude phone habit. (a) True (b) False

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