Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 876 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) shouting into the phone
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) mumbling your name (d) noting key details
5. 5.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) noting key details (d) a noisy background
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) greeting first (d) not saying who you are
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
11. 11.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) stating why you called (d) shouting into the phone
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “saying your name” is a polite phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
18. 18.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) calling at a fair time (d) mumbling your name
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) shouting into the phone (d) saying thank you
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) saying your name (d) speaking clearly
29. 29.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) eating while talking (d) stating why you called
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) speaking clearly (d) saying your name
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying thank you (d) not saying who you are
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) calling at a fair time (d) noting key details
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “saying your name” is a rude phone habit. (a) True (b) False

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