Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 877 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) eating while talking (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) greeting first (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) saying thank you
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
15. 15.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) noting key details (d) saying your name
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) hanging up suddenly
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) saying your name (d) eating while talking
20. 20.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling very late (d) saying thank you
23. 23.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
25. 25.True or false: “saying your name” is a polite phone habit. (a) False (b) True
26. 26.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) noting key details (d) hanging up suddenly
28. 28.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) calling at a fair time (d) hanging up suddenly
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) greeting first (d) mumbling your name
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “noting key details” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) calling very late (d) eating while talking

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