Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 878 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) asking “Is now okay?” (d) greeting first
2. 2.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “saying your name” is a polite phone habit. (a) False (b) True
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
8. 8.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) saying thank you (d) calling at a fair time
9. 9.True or false: “greeting first” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) calling at a fair time
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
13. 13.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
14. 14.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) calling at a fair time (d) not saying who you are
17. 17.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) not saying who you are (d) hanging up suddenly
18. 18.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) speaking clearly (d) shouting into the phone
19. 19.True or false: “noting key details” is a polite phone habit. (a) False (b) True
20. 20.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) chatting to others (d) saying thank you
22. 22.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) noting key details (d) asking “Is now okay?”
24. 24.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) eating while talking (d) saying your name
28. 28.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) calling at a fair time (d) asking “Is now okay?”
30. 30.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
31. 31.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) mumbling your name (d) eating while talking
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) not saying who you are (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) stating why you called (d) chatting to others
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) calling very late (d) a noisy background
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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