Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 879 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) calling very late (d) eating while talking
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) asking “Is now okay?” (d) calling at a fair time
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) calling at a fair time (d) stating why you called
7. 7.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) calling at a fair time (d) greeting first
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) a noisy background (d) mumbling your name
13. 13.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) hanging up suddenly (d) saying your name
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) shouting into the phone (d) mumbling your name
19. 19.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
22. 22.True or false: “saying your name” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) a noisy background (d) shouting into the phone
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) chatting to others (d) asking “Is now okay?”
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) calling very late (d) saying your name
33. 33.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) speaking clearly (d) mumbling your name
34. 34.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) noting key details
35. 35.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) greeting first
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) noting key details (d) eating while talking
39. 39.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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