Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 880 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) calling very late (d) stating why you called
5. 5.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) saying your name (d) greeting first
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
8. 8.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) calling very late (d) mumbling your name
9. 9.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
10. 10.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) greeting first (d) chatting to others
11. 11.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) stating why you called (d) a noisy background
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) mumbling your name (d) calling very late
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) shouting into the phone (d) asking “Is now okay?”
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
16. 16.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying thank you (d) calling at a fair time
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) mumbling your name (d) calling at a fair time
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) shouting into the phone (d) a noisy background
25. 25.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
26. 26.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
27. 27.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
29. 29.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) chatting to others (d) saying your name
31. 31.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) calling at a fair time (d) greeting first
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) stating why you called (d) saying thank you
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
35. 35.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) chatting to others
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “calling very late” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) eating while talking
39. 39.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit

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