Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 89 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) calling very late
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) calling very late (d) noting key details
3. 3.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) greeting first (d) mumbling your name
4. 4.True or false: “noting key details” is a polite phone habit. (a) True (b) False
5. 5.True or false: “greeting first” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) a noisy background (d) saying thank you
8. 8.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) chatting to others (d) eating while talking
10. 10.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) hanging up suddenly (d) not saying who you are
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) mumbling your name (d) saying thank you
12. 12.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) stating why you called (d) not saying who you are
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
17. 17.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) calling very late (d) speaking clearly
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) saying your name (d) saying thank you
23. 23.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) speaking clearly (d) noting key details
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) stating why you called (d) greeting first
25. 25.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) saying thank you
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
31. 31.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
32. 32.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) eating while talking
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) noting key details (d) chatting to others
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) greeting first (d) saying thank you
38. 38.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) chatting to others
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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