Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 881 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) speaking clearly (d) greeting first
5. 5.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) chatting to others (d) a noisy background
7. 7.True or false: “saying your name” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “noting key details” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) stating why you called (d) saying your name
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) eating while talking (d) stating why you called
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) asking “Is now okay?” (d) calling very late
18. 18.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) eating while talking (d) calling at a fair time
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) noting key details (d) saying your name
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) saying your name
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) mumbling your name (d) greeting first
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
26. 26.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) calling at a fair time (d) eating while talking
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
31. 31.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) asking “Is now okay?” (d) calling very late
33. 33.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.True or false: “greeting first” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) calling at a fair time (d) eating while talking
39. 39.True or false: “saying your name” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name

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