Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 882 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) chatting to others (d) eating while talking
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
6. 6.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
7. 7.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying thank you (d) a noisy background
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) greeting first (d) saying thank you
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) noting key details (d) stating why you called
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) stating why you called (d) a noisy background
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) shouting into the phone (d) saying thank you
17. 17.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “noting key details” is a rude phone habit. (a) False (b) True
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
22. 22.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) noting key details (d) asking “Is now okay?”
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) stating why you called
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) mumbling your name (d) shouting into the phone
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) saying thank you (d) saying your name
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
31. 31.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) eating while talking (d) shouting into the phone
32. 32.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
35. 35.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) noting key details (d) speaking clearly
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) hanging up suddenly (d) not saying who you are
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) eating while talking (d) a noisy background
39. 39.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) calling very late (d) stating why you called
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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