Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 883 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) chatting to others (d) saying thank you
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) eating while talking (d) calling very late
12. 12.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) stating why you called (d) eating while talking
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
17. 17.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) asking “Is now okay?” (d) saying thank you
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) a noisy background (d) saying your name
20. 20.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) asking “Is now okay?” (d) chatting to others
23. 23.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) hanging up suddenly (d) a noisy background
28. 28.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
29. 29.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) stating why you called (d) not saying who you are
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) not saying who you are (d) noting key details
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) saying thank you (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) asking “Is now okay?” (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) calling very late (d) asking “Is now okay?”
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) chatting to others (d) speaking clearly
40. 40.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit

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