Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 884 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) speaking clearly (d) saying thank you
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) greeting first (d) shouting into the phone
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying thank you (d) calling at a fair time
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) saying thank you (d) not saying who you are
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) speaking clearly (d) chatting to others
11. 11.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) greeting first (d) speaking clearly
12. 12.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) saying your name
15. 15.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) stating why you called (d) shouting into the phone
16. 16.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
17. 17.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.True or false: “noting key details” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) a noisy background (d) not saying who you are
22. 22.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) not saying who you are (d) greeting first
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) noting key details
24. 24.True or false: “saying your name” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) saying your name (d) greeting first
26. 26.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) calling at a fair time (d) hanging up suddenly
27. 27.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “noting key details” is a rude phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying thank you (d) eating while talking
33. 33.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
34. 34.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
35. 35.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) hanging up suddenly
36. 36.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) not saying who you are (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) stating why you called (d) saying thank you
38. 38.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) speaking clearly

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