Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 885 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) stating why you called (d) greeting first
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “calling very late” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) stating why you called (d) saying thank you
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) shouting into the phone
11. 11.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) greeting first (d) eating while talking
12. 12.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) not saying who you are (d) greeting first
16. 16.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) hanging up suddenly (d) calling very late
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) a noisy background (d) calling very late
20. 20.True or false: “saying your name” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) stating why you called (d) greeting first
22. 22.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) shouting into the phone (d) greeting first
24. 24.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling very late (d) greeting first
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) a noisy background (d) calling very late
27. 27.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) asking “Is now okay?” (d) speaking clearly
28. 28.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) chatting to others
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) hanging up suddenly (d) calling very late
31. 31.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) not saying who you are
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) shouting into the phone (d) noting key details
35. 35.True or false: “calling very late” is a rude phone habit. (a) False (b) True
36. 36.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
37. 37.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) eating while talking (d) shouting into the phone
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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