Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 886 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
3. 3.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) calling at a fair time (d) chatting to others
7. 7.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) eating while talking (d) a noisy background
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) calling at a fair time (d) a noisy background
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) speaking clearly (d) shouting into the phone
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) a noisy background (d) noting key details
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) saying your name (d) saying thank you
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
18. 18.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
19. 19.True or false: “saying your name” is a polite phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) hanging up suddenly (d) saying thank you
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) chatting to others (d) not saying who you are
28. 28.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) hanging up suddenly (d) not saying who you are
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) saying your name (d) calling at a fair time
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
32. 32.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
35. 35.True or false: “saying your name” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) saying your name (d) mumbling your name
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) stating why you called (d) a noisy background
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) stating why you called

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