Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 887 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) mumbling your name (d) noting key details
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) stating why you called (d) saying your name
10. 10.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) stating why you called (d) noting key details
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) saying your name (d) greeting first
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.Which of these is a polite phone habit? (a) calling at a fair time (b) a noisy background (c) not saying who you are (d) chatting to others
14. 14.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) hanging up suddenly (d) calling very late
15. 15.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) noting key details
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) calling at a fair time (d) a noisy background
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) greeting first
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) asking “Is now okay?” (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) not saying who you are (d) saying thank you
24. 24.True or false: “calling very late” is a polite phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) a noisy background (d) greeting first
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
32. 32.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
33. 33.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
34. 34.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) not saying who you are (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) saying your name (d) speaking clearly
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) a noisy background (d) mumbling your name
39. 39.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit

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