Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 888 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) calling very late (d) greeting first
2. 2.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) hanging up suddenly (d) asking “Is now okay?”
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) calling at a fair time (d) speaking clearly
5. 5.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) noting key details
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) a noisy background (d) stating why you called
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) eating while talking (d) mumbling your name
12. 12.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) calling very late (d) asking “Is now okay?”
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) hanging up suddenly (d) saying your name
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) chatting to others (d) asking “Is now okay?”
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) greeting first (d) not saying who you are
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) not saying who you are (d) saying your name
23. 23.True or false: “saying your name” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) calling very late (d) mumbling your name
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
28. 28.True or false: “calling very late” is a polite phone habit. (a) False (b) True
29. 29.True or false: “noting key details” is a rude phone habit. (a) True (b) False
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) chatting to others (d) not saying who you are
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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