Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 889 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) hanging up suddenly (d) calling at a fair time
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) eating while talking (d) noting key details
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) noting key details (d) stating why you called
8. 8.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
9. 9.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) mumbling your name (d) saying your name
10. 10.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
11. 11.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) not saying who you are (d) hanging up suddenly
12. 12.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) hanging up suddenly (d) greeting first
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) speaking clearly (d) calling very late
16. 16.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) saying thank you (d) greeting first
17. 17.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying your name (d) shouting into the phone
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) asking “Is now okay?” (d) saying your name
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) shouting into the phone
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.True or false: “greeting first” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) speaking clearly (d) not saying who you are
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
31. 31.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) speaking clearly (d) calling very late
33. 33.True or false: “noting key details” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) calling very late (d) shouting into the phone
35. 35.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) not saying who you are
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

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