Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 890 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) asking “Is now okay?”
3. 3.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “calling very late” is a polite phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) a noisy background (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) saying your name (d) calling at a fair time
8. 8.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
9. 9.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
10. 10.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
12. 12.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) asking “Is now okay?” (d) saying your name
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
18. 18.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) asking “Is now okay?” (d) calling very late
19. 19.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
20. 20.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) calling very late (d) hanging up suddenly
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
24. 24.True or false: “calling very late” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a rude phone habit? (a) mumbling your name (b) noting key details (c) speaking clearly (d) saying thank you
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) calling very late (d) eating while talking
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
35. 35.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) mumbling your name (d) eating while talking
38. 38.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) not saying who you are (d) calling very late
40. 40.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) greeting first (d) speaking clearly

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