Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 90 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) hanging up suddenly (d) a noisy background
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
3. 3.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) calling very late (d) asking “Is now okay?”
4. 4.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) greeting first (d) calling very late
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) greeting first
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
8. 8.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) a noisy background (d) stating why you called
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
10. 10.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
13. 13.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
14. 14.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) mumbling your name (d) chatting to others
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) saying thank you (d) hanging up suddenly
20. 20.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) stating why you called (d) hanging up suddenly
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) speaking clearly (d) calling at a fair time
31. 31.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) saying thank you (d) asking “Is now okay?”
33. 33.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) mumbling your name (b) speaking clearly (c) noting key details (d) greeting first
35. 35.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) shouting into the phone
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying your name (d) hanging up suddenly

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