Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 891 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) mumbling your name (d) not saying who you are
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) chatting to others (d) stating why you called
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying thank you (d) shouting into the phone
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
14. 14.True or false: “greeting first” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
17. 17.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
18. 18.True or false: “saying your name” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) a noisy background (d) noting key details
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) asking “Is now okay?” (d) a noisy background
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) shouting into the phone
23. 23.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
24. 24.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) eating while talking (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) calling very late (d) saying thank you
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.True or false: “greeting first” is a rude phone habit. (a) False (b) True
28. 28.True or false: “calling very late” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying your name (d) calling at a fair time
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) greeting first (d) shouting into the phone
37. 37.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time

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