Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 892 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) asking “Is now okay?”
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) chatting to others (d) mumbling your name
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) shouting into the phone (d) mumbling your name
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) stating why you called (d) calling at a fair time
7. 7.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) noting key details (d) eating while talking
11. 11.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) asking “Is now okay?” (d) stating why you called
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
16. 16.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) hanging up suddenly (d) calling very late
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
21. 21.True or false: “saying your name” is a polite phone habit. (a) True (b) False
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) asking “Is now okay?” (d) greeting first
29. 29.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) mumbling your name
34. 34.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) stating why you called (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) a noisy background (d) speaking clearly

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students