Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 893 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) hanging up suddenly (d) chatting to others
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
7. 7.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) stating why you called (d) asking “Is now okay?”
9. 9.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) chatting to others (d) not saying who you are
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling very late (d) saying thank you
13. 13.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling at a fair time (d) mumbling your name
14. 14.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) speaking clearly (d) not saying who you are
16. 16.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) saying your name
17. 17.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) noting key details (d) shouting into the phone
18. 18.True or false: “calling very late” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
22. 22.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
24. 24.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) stating why you called
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
28. 28.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) not saying who you are (d) eating while talking
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) saying thank you (d) calling very late
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) a noisy background (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) chatting to others (d) calling very late
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) greeting first (d) chatting to others

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