Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 898 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) speaking clearly (d) eating while talking
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) speaking clearly (d) stating why you called
5. 5.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
6. 6.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) asking “Is now okay?” (d) a noisy background
7. 7.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) eating while talking (d) hanging up suddenly
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “saying your name” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
12. 12.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
17. 17.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
18. 18.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
19. 19.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) chatting to others (d) saying your name
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) noting key details (d) saying your name
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
28. 28.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) speaking clearly (d) not saying who you are
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) noting key details
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) a noisy background (d) calling very late
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
34. 34.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) a noisy background (d) asking “Is now okay?”
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
37. 37.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) saying your name (d) mumbling your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students