Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 899 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
3. 3.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) mumbling your name (d) hanging up suddenly
5. 5.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) asking “Is now okay?” (d) calling very late
7. 7.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) stating why you called
8. 8.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) calling very late (d) hanging up suddenly
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) not saying who you are (d) mumbling your name
10. 10.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) asking “Is now okay?” (d) noting key details
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
13. 13.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) saying your name (d) chatting to others
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) calling very late (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) noting key details (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) asking “Is now okay?” (d) saying thank you
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) eating while talking (d) saying your name
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) greeting first (d) noting key details
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
30. 30.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) asking “Is now okay?” (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) shouting into the phone (d) noting key details
39. 39.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) saying thank you (d) greeting first

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students