Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 900 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) calling very late
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) asking “Is now okay?” (d) calling very late
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “saying your name” is a polite phone habit. (a) False (b) True
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
10. 10.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
13. 13.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
14. 14.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) not saying who you are
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) stating why you called (d) saying your name
19. 19.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) asking “Is now okay?” (d) saying your name
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) saying your name
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying thank you (d) hanging up suddenly
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) greeting first (d) speaking clearly
32. 32.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) hanging up suddenly (d) noting key details
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) shouting into the phone (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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