Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 901 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
2. 2.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) greeting first (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) stating why you called (d) eating while talking
4. 4.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
5. 5.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying thank you (d) noting key details
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) noting key details
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) not saying who you are (d) speaking clearly
14. 14.True or false: “greeting first” is a rude phone habit. (a) True (b) False
15. 15.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) calling very late
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) shouting into the phone (d) chatting to others
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) asking “Is now okay?” (d) stating why you called
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) saying thank you (d) greeting first
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) hanging up suddenly (d) saying your name
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
32. 32.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) shouting into the phone (d) not saying who you are
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) noting key details (d) a noisy background
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) greeting first (d) stating why you called
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) a noisy background
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False

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