Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 902 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
2. 2.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) saying your name (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) hanging up suddenly (d) saying thank you
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) calling very late (d) saying thank you
8. 8.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) calling at a fair time (d) saying your name
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) a noisy background (d) calling very late
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
11. 11.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
13. 13.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) mumbling your name (d) eating while talking
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) saying your name (d) chatting to others
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) eating while talking (d) greeting first
21. 21.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
22. 22.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
23. 23.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
24. 24.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
25. 25.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) not saying who you are (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) chatting to others (d) calling at a fair time
29. 29.True or false: “calling very late” is a polite phone habit. (a) False (b) True
30. 30.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
31. 31.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
32. 32.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) shouting into the phone (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) speaking clearly (d) eating while talking
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) shouting into the phone (d) calling very late
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) hanging up suddenly (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) eating while talking (d) stating why you called
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) calling very late (d) eating while talking

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