Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 903 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) asking “Is now okay?” (d) chatting to others
2. 2.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) noting key details (d) chatting to others
7. 7.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) stating why you called (d) not saying who you are
8. 8.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) hanging up suddenly (d) chatting to others
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) noting key details (d) saying thank you
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
16. 16.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) mumbling your name (d) eating while talking
17. 17.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
18. 18.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) calling very late (d) chatting to others
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) asking “Is now okay?” (d) saying your name
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
23. 23.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
24. 24.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
25. 25.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) speaking clearly (d) calling very late
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) speaking clearly (d) not saying who you are
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) not saying who you are (d) chatting to others
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) saying thank you (d) calling very late
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
36. 36.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) not saying who you are (d) hanging up suddenly
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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