Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 904 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) mumbling your name (d) hanging up suddenly
3. 3.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) saying thank you (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) hanging up suddenly (d) not saying who you are
9. 9.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) calling at a fair time (d) mumbling your name
10. 10.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
11. 11.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
12. 12.Which of these is a rude phone habit? (a) not saying who you are (b) speaking clearly (c) noting key details (d) saying thank you
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) mumbling your name
14. 14.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) calling at a fair time (d) saying your name
15. 15.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
16. 16.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) not saying who you are (d) speaking clearly
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
18. 18.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “noting key details” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
24. 24.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) chatting to others (d) noting key details
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) saying your name (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
29. 29.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) saying thank you (d) calling at a fair time
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) shouting into the phone (d) eating while talking
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) chatting to others (d) mumbling your name
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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