Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 905 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
2. 2.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
3. 3.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) calling very late (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) greeting first (d) asking “Is now okay?”
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) asking “Is now okay?” (d) eating while talking
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) noting key details (d) greeting first
11. 11.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying your name (d) speaking clearly
12. 12.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) shouting into the phone (d) chatting to others
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling at a fair time (d) hanging up suddenly
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) a noisy background
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
18. 18.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) not saying who you are (d) speaking clearly
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) greeting first (d) not saying who you are
21. 21.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
22. 22.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) hanging up suddenly (d) eating while talking
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) asking “Is now okay?” (d) not saying who you are
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) greeting first (d) mumbling your name
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) eating while talking (d) saying your name
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) chatting to others (d) noting key details
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
32. 32.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) not saying who you are (d) shouting into the phone
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) hanging up suddenly (d) calling at a fair time
35. 35.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) eating while talking (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) calling very late (d) hanging up suddenly
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling very late (d) saying thank you
40. 40.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye

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