Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 906 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) stating why you called (d) asking “Is now okay?”
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
5. 5.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
7. 7.True or false: “saying your name” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) greeting first (d) hanging up suddenly
9. 9.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
10. 10.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) calling at a fair time (d) speaking clearly
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) greeting first (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) not saying who you are
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) greeting first (d) asking “Is now okay?”
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) asking “Is now okay?” (d) noting key details
17. 17.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) a noisy background
19. 19.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
20. 20.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
21. 21.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) shouting into the phone (d) chatting to others
29. 29.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
32. 32.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying thank you (d) hanging up suddenly
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) calling at a fair time (d) saying your name
38. 38.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) mumbling your name (d) saying thank you
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) stating why you called (d) not saying who you are
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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